Cycle Time is part of the operational benefits of E-Commerce which is the total time from the beginning to the end of the process of a product which includes process time, during which a unit is acted upon to bring it closer to an output, and delay time, during which a unit of work is spent waiting to take the next action. E-Commerce reduces cycle time by streamlining the acquisition process (e.g. Online shopping), utilize online auctions to obtain real-time competitive bids for selected commodities or services; suppliers benefit by seeing where they stand with their bid. E-Marketplaces reduce cycle time by bringing new suppliers “on board”.
However, Employees’ empowerment and customer support is strategy benefits of E-Commerce in an organization. Employees’ empowerment is the process of enabling or authorizing an individual to think, behaves; take action, and control work and decision making in autonomous ways. Through E-Commerce systems like Enterprise Resource Planning (ERP) and Human Resource Management System (HRMS) may provide the ability to help employees in their work. For example, using HRMS, an employer can configure payroll and benefits systems, create and manage training systems, and even track performance reviews and ERP which is a method designed to integrate several different data sources and/or processes into one single unified system which can provide better customer service and improved productivity of employees.
Customer support is a service that computer and software manufacturers, and third-party service companies that offer to customers who include mail-in service, carry-in service, on-site contract, hot lines and bulletin board system. With automated tools it is possible to interact with a customer in richer ways at virtually no cost. Some companies’ uses electronic bulletin board system which is like a forum within online services that staffed by services engineers that opens 24 hours a day to facilitate customer’s problems. Electronic bulletin boards enable you to download software to software upgrades that correct known bugs. Besides that, mail service is also part of the service that gives convenience to the customers to confirm the order or to solve a problem.
Related Links:
- http://www.purearticle.com/Article/What-is-ERP-/5711
- http://www.wisegeek.com/what-is-hrms.htm
- http://www.isos.com.my/ecommerce/advantages.htm
- http://webopedia.internet.com/TERM/C/customer_support.html
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